Contact Us

🌍 Delivery times may vary depending on the destination and the carrier’s activity, but rest assured: we guarantee delivery within a maximum of 30 days. Our timelines are transparent: most orders arrive within just a few days, and only the most distant shipments may approach the maximum timeframe.🤝 In any case, you will never be left without support: our customer service team is always available to assist you, provide updates, and find a solution if an exceptional delay were to occur.

We’re sorry to hear that your order arrived later than expected. We understand how frustrating this can be, especially when you’re eagerly waiting for a package.Why the delay?Several factors can cause a delivery delay:Peak activity periods (sales, holidays, promotions)Weather conditions or logistical disruptionsTransit issues with the carrier ✅

Our customer service team is available Monday to Friday, from 9 a.m. to 6 p.m. You can reach us via live chat on our website, through the contact form, or by phone (available from 9 a.m. to 5 p.m.). We typically respond to inquiries within 24–48 business hours, except during peak periods such as promotions or product launches. Our goal is to provide you with fast, friendly, and effective support—whether you have a pre-purchase question, a delivery issue, or an after-sales request.

Once preparation has started, unfortunately it is no longer possible to modify your order, as the package is already being processed or ready for shipment. 👉 In this case, you will be able to request a return upon receipt (if conditions allow), or contact us again to explore a solution. ⏳ Your order has not yet entered preparation? There may still be time to act! ➡️ Contact us urgently by phone as soon as possible so we can intervene before the package is dispatched. You will find the phone number at the very bottom of this page. The sooner you reach out, the greater the chances we can correct your order in time

For your convenience, several secure payment options are available, including credit card (Visa, Mastercard, etc.). Each transaction is protected by SSL protocol and reinforced banking standards. Your data is confidential and never stored.