SHIPPING POLICY

Overview

At Dorasem, we do everything we can to provide a smooth and transparent shopping experience—from order to delivery. This Shipping Policy explains our processing times and delivery areas.

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Processing Times

All orders are processed within 3 to 6 business days (excluding weekends and public holidays).

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Delivery Times

We prioritize deliveries within Australia as well as English-speaking countries (such as the United States, Canada, the United Kingdom, New Zealand, etc.).
We also ship to other countries where possible.

Estimated timeframes:

• Australia: up to 2 to 6 business days

• English-speaking countries: 3 to 6 business days

• Other countries: timelines may vary depending on destination and customs procedures

(Please note these timeframes are estimates and may be affected by factors beyond our control, such as customs clearance, weather conditions, or logistical delays.)

In very rare cases, exceptional delays may occur, and delivery can take up to 30 days maximum.

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Shipping Fees

🚚 Shipping is free for all orders, regardless of destination.

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Order Tracking

Once your order has shipped, you will receive a confirmation email (including tracking information where available).

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Delivery Issues

• Please ensure your shipping address is accurate and complete. Dorasem cannot be held responsible for errors or omissions in the address provided.

• In the event of a lost, delayed, or damaged package, please contact us at contact@dorasem.com and we will work with the carrier to find a solution.

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Customs & International Taxes

For international deliveries, customs duties or local taxes may apply. These charges are the buyer’s responsibility and vary by country.

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Contact

For any questions regarding our Shipping Policy, please contact us at:
📧 contact@dorasem.com